About
Privacy Statement
Caunce O'Hara & Co Ltd Data Protection Policy
Uses of data
A service of quality
We (Caunce O'Hara & Co
Ltd) place paramount importance on customer service and aim to meet
your expectations on every occasion. To achieve this aim we need
accurate personal information about you. Please help us take prompt and
efficient action by informing us of any changes to your personal
circumstances by writing to us. We have a legal obligation under the
Data Protection Act to ensure that all information held and processed
about you complies with the principles of the Act. The Act requires all
personal information to be treated in the strictest confidence and to
be used only for purposes of which you are aware.
Confidentiality
We will treat all your
personal information as private and confidential (even when you are no
longer a customer). Nothing about you or your name and address will be
disclosed to anyone, other than in exceptional cases permitted by law.
These are:
- when we are legally compelled to do so
- where there is a duty to the public to disclose
- where disclosure is required to protect our interest; (This will not be used as a reason for disclosing information about you, including your name and address, to anyone else for marketing purposes)
- where disclosure is made at your request or with your consent. (This can be either as a result of an application for a product or service or by signing an explicit declaration as part of the application. Consent does not need to be in writing if the service is provided over the telephone)
- where audit is required by appropriate regulatory and code of practice organisations.
Using your personal information
Providing the service for which you have applied
Your
details will be used in providing the service you applied for and for
the ongoing administration of the service. When taking out insurance,
your details will be passed to the Insurers for this purpose. If you
make a claim, any information you provide to the Insurers may be put
onto a register of claims through which Insurers share such information
to prevent fraudulent claims. A list of the participants and the
address of the operator are available from the Insurers
Research and statistical analysis
We
will use your details to assist us in understanding individual needs
and business trends in order to improve the products and services we
offer.
Cookies
Caunce O'Hara does not collect user
information for its Web site via cookies or alphanumeric identifiers
transmitted from a Web site to a visitor's browser.
Anti-money laundering and statutory obligations
To
comply with money laundering regulations, and to help stop criminals
using financial products or services to launder money, there are times
when we need to confirm (or reconfirm) the name and address of our
customers. We may need to do this whether you are applying to be a new
customer or have been one for some time
Email
If
you email us, or give us your email address, we will keep a record of
it. We will not give your email address to any unauthorised third
parties. If you send us email, always remember that it may be insecure
and could be intercepted. Please keep the amount of confidential
information you include to a minimum.
The details we hold
Uses
of your personal information are covered by our notification under the
Data Protection Act. Under the terms of the Act, you have the right to
obtain a copy of the information we hold about you, upon payment of the
appropriate fee. Please be assured that we will actively review your
personal information on a regular basis to ensure it is accurate. If
you have any questions or concerns on the use of your personal
information, please do not hesitate to contact us at any time.
For our business customers
The Data Protection
Act does not apply to companies in themselves but it does extend to
sole traders and partnerships. When an application is received from a
business, in addition to the above, information may be sought from
credit reference agencies on the Company Directors and/or partners as
individuals.
Phone calls may be recorded for security purposes and monitored under our quality control procedures.
For more information contact our insurance brokers today on 0161 833 2100 alternatively request a bespoke insurance quote online now.