Meet the Caunce O'Hara leadership team

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Fernanda Lime, Caunce O'Hara Telesales Manager

Fernanda Lima - Telesales Manager

I began working as a sales agent for a personal lines broker in February 2018 which is where my insurance career began. From there I progressed and became a team leader within the administration department which was more fun than it sounds.

Leading a department and looking after agents had its challenges but it was always something I enjoyed.
Working within the industry I also completed my Cert CII to help me risk manage and have a more in-depth knowledge of how critical my role was.

I am now bridging my knowledge in the commercial sector of insurance and so have joined the Markel Direct and Caunce O’Hara as a sales manager which gives me exposure to the products as well as working with a fantastic team.

Interests: I love going for brunch and shopping with the girls. Weekend trips away exploring other cities.

Interesting fact: I love cars and love going on the track!

Twitter: @CaunceOHara

Phil Ainley Chartered Marketer

Phil Ainley MCIM, CMktr, Dip DigM - Marketing Manager

I have been working in the creative industry full time since 1997, firstly as a graphic designer in marketing agencies, then as a web/digital manager. I was an early adopter of web design and the power of digital marketing in the 1990’s.

After 11 years I set up my own boutique award-winning creative agency, which operated for six years until I pivoted and turned my attention towards marketing. I spent the next three years as a freelance marketing consultant before returning to full-time employment as a marketing manager for a technology company.

During this nine year period of self-employment I was lucky enough to win four creative design awards, which help add credibility to the business services I was offering.

I joined Caunce O’Hara in February 2018 and haven’t looked back. My six years’ experience as a self-employed business owner, and then three years as a freelance designer and marketer have held me in good stead to create content that resonates with our clients: freelancers, contractors and small business owners.

I have extensive experience in the following design and marketing disciplines:

  • Graphic design
  • Advertising design and copywriting
  • Website design
  • Content marketing
  • Copywriting
  • Google Ads PPC
  • Social media PPC
  • ATL, BTL, TTL marketing
  • Stakeholder management
  • Third-party management
  • Project management

Interests: Distance running. Rock music and concerts. I’m a foodie and ex-chef. Marvel movies. Travel. Reading.

Interesting fact: I’ve completed 14 marathons and two ultra marathons raising over £17,000 for various noble causes in the process… but I’m still hunting the elusive sub 4-hour marathon! Hopefully I can beat 4 hours in 2022 at the London Marathon in October.

Let’s connect… Linkedin: https://www.linkedin.com/in/philainley/

Jake Falconer - Telesales Team Leader

I joined Caunce O’Hara in 2018 and have extensive experience in the telesales environment working as an interal member of the schemes team since then.

I became Team Leader in January 2022 and I’m responsible for ensuring the schemes staff are supported so they have everything they need to provide the very best service to our clients.

Interests: Watching Manchester United. Playing football. Gym.

Twitter: @CaunceOHara
Jake Falconer, Sales Team Leader at Caunce OHara