Meet the Caunce O'Hara leadership team

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Fernanda Lime, Caunce O'Hara Telesales Manager

Fernanda Lima - Telesales Manager

I began working as a sales agent for a personal lines broker in February 2018 which is where my insurance career began. From there I progressed and became a team leader within the administration department which was more fun than it sounds.

Leading a department and looking after agents had its challenges but it was always something I enjoyed.
Working within the industry I also completed my Cert CII to help me risk manage and have a more in-depth knowledge of how critical my role was.

I am now bridging my knowledge in the commercial sector of insurance and so have joined the Markel Direct and Caunce O’Hara as a sales manager which gives me exposure to the products as well as working with a fantastic team.

Interests: I love going for brunch and shopping with the girls. Weekend trips away exploring other cities.

Interesting fact: I love cars and love going on the track!

Twitter: @CaunceOHara

Jake Falconer - Telesales Team Leader

I joined Caunce O’Hara in 2018 and have extensive experience in the telesales environment working as an interal member of the schemes team since then.

I became Team Leader in January 2022 and I’m responsible for ensuring the schemes staff are supported so they have everything they need to provide the very best service to our clients.

Interests: Watching Manchester United. Playing football. Gym.

Twitter: @CaunceOHara
Jake Falconer, Sales Team Leader at Caunce OHara