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Why you can rely on us for your business insurance

Posted on 17th July 2020 by Marketing Executive - Katherine Ducie

Caunce O'Hara Schemes Feefo Platinum Award

At Caunce O’Hara we value every customer equally and treat every customer touchpoint and interaction as a priority.

Our mission is to help our customers to plan for the unexpected, feel protected and thrive.

That’s why we always strive to provide outstanding customer service, excellent coverage and competitive business insurance premiums.

Our business starts and ends with our customers in mind, and the value we place on offering a first-class service is what differentiates us from many other providers of freelance and contractor business insurance.

Keeping our customers happy is our biggest priority which is why we always look at things from a client’s point of view and show that we understand their business needs, while maintaining a friendly, caring and helpful approach.

We’re here to help you plan for the unexpected, feel protected and thrive which is why we act with integrity and ensure that you can depend on us, no matter the circumstances.

Retaining customer confidence in insurance services

There’s no shying away from that fact that COVID-19 has imposed great hardship on businesses large and small. Arguably the worst affected sector is the contractor and freelance community, who were last to be offered any support by the government during the Coronavirus outbreak. Freelancers also appear to have been forgotten about for the newest wave of government support announced in July by the Chancellor of the Exchequer

When pressure is weighing heavy, especially in times of emergency or due to a claim, your insurance is there to lift you and carry some of the burden. Unfortunately, for many business owners during this pandemic, that might not have been the case. This has created a feeling of being let down resulting in low consumer confidence which spreads to most sectors.

Even outside of the insurance industry, in hard hit sectors such as travel and tourism, consumers have been left feeling let down by the brands they once trusted. For some companies during the economic turmoil, these consequences have been out of their control, such as for airline services who haven’t had the capacity to refund all of their customers within a sufficient timeframe.

Nevertheless, businesses are expected to fulfil their customer guarantee and follow their legal responsibilities, especially when it comes to insurance.

In light of COVID-19, some insurers have had to decline claims and this has led to investigations from the Financial Conduct Authority (FCA) who are running test cases to determine whether insurers should be paying out claims under COVID-19, in respect of business interruption. In total, the FCA are looking to take 17 policy wordings of 16 different insurers to court throughout July 2020.

We’ve got you covered

Despite the difficulties of COVID-19, at Caunce O’Hara we have strived to make our customers feel they can depend on us by ensuring our integrity, values and customer care have not been compromised. By partnering with the best insurers, we can guarantee our customers a sufficient, timely and easy process, whether it be for a claim, an adjustment to their policy, or simply for a general information enquiry.

Our claims team will get directly involved, using our knowledge and experience to settle issues with the minimum of fuss, reporting claims to the insurer on your behalf.

Our ‘A’ rated partners and insurance providers at Markel, have been looking after our customers’ claims throughout the pandemic.

Staying true to the Markel philosophy of being “honest and fair in all our dealings”, they have looked to pay claims and provide a high level of service over the past few months, just as they would any other time.

Through hard work and dedication our claims team at Markel, have maintained a high standard and stood out from other insurers as result.

Championing our customers

Each day our schemes team work hard to secure our customers with the very best personalised insurance packages. We know that no two customers are the same, which is why we offer a variety of comprehensive insurance policies that are tailored to your industry and its risks, and the size of your business.

We want our customers to know that we care about them which is why we will always go the extra mile to benefit your personal circumstances and resolve your query, as quick as possible.

We ensure that every customer that calls us is greeted by a friendly, patient and helpful member of staff and continually work to make buying insurance from us is as easy and hassle-free as possible.

As well as helping our customers to find the right level of cover for their needs, we strive to make insurance easy to understand, both over the phone and online.

We know that many of customers hear about the insurance we offer through a friend. To give a big thank you to our advocates, we run a Refer A Friend scheme (Terms and Conditions apply) whereby we send a fantastic e-voucher, that is valid to spend with many high street brands, for each friend referred who takes out a policy.

Award-winning customer service

Through the consistent and high level of service we deliver, our schemes team have been awarded the Feefo Platinum Award 2020 for Outstanding Customer Service.

The platinum award is Feefo’s highest accolade, based on real reviews and feedback from our customers.

Schemes Manager, Katie O’Sullivan said: “As a passionate team that strives for happy, stress-free customers we are absolutely delighted with the acknowledgement from FEEFO of the Platinum Award for customer service.”

We are thrilled that overall, we are rated 4.8 out of 5, based on over 1,400 Feefo customer reviews.

We value the feedback we receive as it helps us to refine our services and further improve the relationships we have with our customers. Our team read each review and work hard to quickly resolve any issues highlighted by our customers.

Like us, our insurers, Markel, are Feefo Platinum Service Award winners for delivering exceptional service, as recognised by real customers. As well as that, they are only one of three insurers to achieve an overall five star rating from Insurance Times and are ranked as their number one insurer in the 2019/2020 Commercial Lines ratings report.

Why you can rely on us for your business insurance - Caunce O'Hara's Schemes Manager Katie taking a customer call

Corporate social responsibility

At Caunce O’Hara and Markel, we recognise the importance of having a corporate culture which priorities giving back to our society. Together, our values anchor our commitment to the community and to the potential of our staff. Our social responsibility ethos is reflected by our company initiatives and by our individual members of staff who take on their own personal fundraising challenges.

Currently our Marketing Manager Phil is training for his 12th marathon which will see him raise vital funds for the North West children’s charity, the Brathay Trust.

As well as that, Caunce O’Hara have provided vital ongoing support over the years to charities in the North West region through many fundraising activities.

Markel supports many not-for-profit organisations across the globe, giving both time and donations to schools, food banks, autism research, hospitals, medical treatment, charities for the homeless, scholarship funds, the arts, child welfare organisations, and other community-based charities.

Aside from focusing on charity initiatives, Markel make a conscious effort to look after our planet by minimising their environmental impact.

About Caunce O’Hara

Caunce O’Hara & Co Ltd were established in 1995 and were one of the first insurance brokers to offer professional indemnity online to freelancers, and we continue to provide comprehensive PI insurance policies at competitive prices to the freelance community today.

In the years since, we have blended innovation with a strong customer focus to provide insurance cover for a broad range of freelance and contractor professionals across the UK.

If you would like a quote for your business insurance, please call our friendly award-winning team on 0333 321 1403 today or click to get a quick online quote in minutes!

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Related articles:

Caunce O’Hara – Outstanding Customer Service

Feefo Platinum Award win for Outstanding Customer Service

Caunce O’Hara’s Marketing Manager to run 12th marathon for children’s charity at London 2020


Sources:

https://www.fca.org.uk/news/press-releases/update-fca-test-case-validity-business-interruption-claims

https://www.fca.org.uk/firms/business-interruption-insurance

https://www.markel.com/about-markel/markel-style

 

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